Dozens left without Glastonbury tickets after luxury glamping company goes bust

Dozens of people have been left without tickets to Glastonbury 2025 after the glamping company they booked camping and ticket packages through went bust.

According to BBC News, festivalgoers who booked tickets through Yurtel - a Wiltshire-based luxury glamping company - were informed that their tickets will no longer be fulfilled after it ceased trading earlier this month.

Packages for tickets and luxury accommodation sold by Yurtel were offered for a price of £10,000 for a deluxe bell tent, and up to £16,000 for a 'presidential suite' — which included a king-size bed and other amenities.

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In an email to customers, Yurtel said orders for tickets and accommodation to this year's Glastonbury would no longer be fulfilled, advising that buyers would not be offered a refund and will instead have to submit a claim to the company's creditors when the liquidation process has started.

BBC News spoke to festivalgoers impacted by Yurtel's closure, with one claiming to have only booked the pricey package due to it being "the only way" they could attend the annual festival at Worthy Farm, Somerset.

Representatives for Glastonbury have said the festival "cannot take responsibility" for customers who have been left without tickets due to Yurtel's closure, sharing that while the company had been allocated a number of tickets as one of a handful of local campsites, it had "not paid for its allocation".

"Anyone who has paid Yurtel for a package including Glastonbury 2025 tickets will need to pursue any potential recompense available from them via the liquidation process as outlined in their communication to you. We are not able to incur the cost or responsibility of their loss or replacement," Glastonbury told BBC News.

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"We will then be able to provide details of alternative potential sources for those customers to purchase tickets and accommodation for this year's festival," Glastonbury continues.

Glastonbury has encouraged customers who bought tickets via Yurtel to email [email protected], to give the company permission to share their personal details with the festival to pursue claims.

[Via: BBC News]

Megan Townsend is Mixmag's Deputy Editor, follow her on Twitter